Client Care Manager

Hello, my name is Amelia Napolitano and I am the Client Care Manager here at The Artful Life! In my professional work I enjoy working with our clients to ensure that they are set up with counseling services and in my personal life I enjoy being in nature, creating art, and spending time with loved ones.

As Client Care Manager I handle a variety of admin responsibilities at The Artful Life including, supporting clinicians with their caseloads and filling their new client openings, managing and improving the practice’s client experience and ensuring client satisfaction, managing incoming referrals, inquiries, and concerns from our clients, communicating basic information regarding insurance and billing.

Fun fact: I used to be a clinician here at The Artful Life and then decided to take on this new role to help our clients and the company at large!

Office Assistant

I am a graduate of the University of New Hampshire, and I have a degree in Communication and in Women's and Gender Studies. At The Artful Life, I work in the Client Care and Admin departments, ensuring that clients have a smooth transition into counseling. I assist the Client Care team with billing, paperwork, and client communications. In the Admin department, I work alongside the Office Manager to stock art supplies for clinicians and to make sure that the studios are organized and running smoothly.

I interact with clients via email, phone, and occasionally in the office. I monitor the Info email inbox and the Artful Life main phone line, and I will often be the first one to reply to client questions that I receive there. If I cannot answer a question, I will forward the email or voicemail to someone who can.

Fun fact: One of my favorite art forms is collage!

Client Care Assistant

Hi! My name is Ian. I recently moved to Massachusetts from Florida and have a passion for clinical psychology. I attended the University of South Florida and achieved a BA in Clinical Psychology, and I hope to work as a counselor for an IOP / PHP program one day.

Fun fact: I'm an amateur archivist!